Dispute Dashboard → New Dispute

File a Billing Dispute

Generate a documented, templated dispute for your carrier's own billing-adjustment channel. The filing is logged with a tamper-evident timestamp — proving it was filed, and when.

Step 1 — Dispute Type

V1 covers only disputes where your basis is documented and the carrier has a clear duty to review. "This surcharge seems high" is not a V1 dispute — that belongs in negotiation.

Residential Misclassification A genuinely commercial address was billed the residential surcharge. ~60-day dispute window.

Additional Handling Charge — Mis-applied AHC billed on a package that does not meet the published trigger criteria (weight, dimension, packaging, or 10,368 cu-in cube).

Address Correction — Validation Available Correction fee charged where the carrier's own validation could have caught the issue at label time.

Negotiated Rate Not Applied Shipments billed at list rate when a linked account should have returned negotiated rates.

Step 2 — Shipment Details

Carrier

Invoice Reference

Tracking Number

Shipment Date Amount Billed for This Charge

Step 3 — Basis Details

Fill in the details relevant to your dispute type. The more you provide, the stronger the documented basis.

Delivery Address (for residential/address disputes) Commercial Evidence (for residential misclass)

Length (in)

Width (in)

Height (in)

Actual Weight (lbs)

Packaging Type

Address Validation Status (for address-correction disputes) Nature of Correction (for address-correction disputes) UPS/FedEx Account Number Your Business Name Your Contact Email